Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
You will be responsible for paying for your own shipping costs for returning your item. The original outward shipping charges are non refundable. If you receive a refund, the cost of the outward shipping will be deducted from your refund.
To be eligible for a return your item must be unused and in the same condition that you received it and it must also be in the original packaging or the equivalent packaging that your item was delivered in.
Please mark the package clearly on the outside of the carton – “Returning to the UK manufacturer for refund”
Please return to our address below using a reputable tracked & signed for service:
By Royale
Customer Returns
Coronation Works
15 Fleet Street
HOLBEACH
Lincs
PE12 7AD
Once posted please email your order number & the tracking number to support@by-royale.com
Please note that the following items cannot be returned for credit.
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 to 3 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@by-royale.com
Only regular priced items may be refunded. Sale items cannot be refunded.
To be eligible for a return your item must be unused and in the same condition that you received it and it must also be in the original packaging or the equivalent packaging that your item was delivered in.
Please contact us at support@by-royale.com for questions related to refunds and returns.
