Frequently Asked Questions

In the last few months our Etsy & Website images have been stolen & are being used illegally on Facebook Adverts, Instagram, Ebay & Amazon by unscrupulous scammers.

Please be careful – our Copyright Registered & Trade Marked Designs are only available to be purchased from this, our by Royale website.

All of our products are hand made as soon as we receive your order.

Our Royalexe clocks, Lamps and Wall Art typically ship within one week, while our larger Royalexe Starburst clocks may require up to 2 weeks, though we can often deliver faster.

If you have a special deadline, such as a birthday or anniversary, please leave a note with your order, and we’ll make every effort to accommodate your needs.

We use a good quality quartz movement with a silent sweeping second hand.

All of our clocks are powered by a single AA battery.

Only clocks delivered to UK addresses will include one free battery.

All of our clocks are fitted with a good quality quartz movement. The second hand is silent and sweeping, meaning there is no Tick Tock…

Yes our clock movements are covered by a 2 year warranty. Should your clock movement stop working during this time we will send you a brand new movement free of charge.

We take a lot of pride in the way that we securely pack & ship our products. In the unlikely event that your product is received damaged, please contact us by email, found on the contact us page, as soon as possible, including a photo of the damage. We will deal with the problem immediately.

Yes, we sell the Teakwood Spokes in 3 finishes & 4 sizes; 
Hand Waxed Blonde, Medium or Dark & in sizes 19″ , 21″ , 27″ or 30″.

Please visit our Spare Parts section from the main menu. We also sell our own high quality quartz motors too.

If there is something else that you are looking for then please feel free to contact us here: support@by-royale.com

The original 1950’s Starburst Clock that I based my design on has exactly the same join in the same place.

This is not a dent & the clock is not damaged. It is a join where the outer ring is joined, every single starburst clock that we make has this same join & it is always under the number 6. If you are really not happy with this, then please do return the clock in the same manner you received it, well packaged and protected and we will offer a full refund on receipt of the clock. Please take out we will arrange the collection for you & pay for the return shipping!

Please note that all of our clocks are hand made, they are not mass produced on automatic machinery.

Watch our video on how to attach your wooden rays here

Caring for your Clocks, Wall Art and lamps is actually quite simple:

For Clocks, Wall Art and lamps use a small amount of spray glass cleaner, use a dry cloth and wipe clean. For all Starburst Clocks always hold them by the metal frame to avoid damaging the teak wood rays.

It’s as easy as that to keep your products looking fabulous!