Frequently Asked Questions
Common questions we are asked about our handmade retro Clocks, Lamps and Wall Art.
If you don’t find the answer here don’t hesitate to get in touch with us.
Beware of Scammers pretending to be us
In the last few months our Etsy & Website images have been stolen & are being used illegally on Facebook Adverts, Instagram, Ebay & Amazon by unscrupulous scammers.
Please be careful – our Copyright Registered & Trade Marked Designs are only available to be purchased from this, our by Royale website.
How quickly will you dispatch my order?
All of our products are hand made as soon as we receive your order.
Our Royalexe clocks, Lamps and Wall Art typically ship within one week, while our larger Royalexe Starburst clocks may require up to 2 weeks, though we can often deliver faster.
If you have a special deadline, such as a birthday or anniversary, please leave a note with your order, and we’ll make every effort to accommodate your needs.
Which type of movement do you use in your clocks?
We use a good quality quartz movement with a silent sweeping second hand.
Which type of batteries do your clocks use?
All of our clocks are powered by a single AA battery.
Only clocks delivered to UK addresses will include one free battery.
Are your clocks silent?
All of our clocks are fitted with a good quality quartz movement. The second hand is silent and sweeping, meaning there is no Tick Tock…
Are your clock movements covered by a warranty?
Yes our clock movements are covered by a 2 year warranty. Should your clock movement stop working during this time we will send you a brand new movement free of charge.
My product has been damaged in transit, what should I do?
We take a lot of pride in the way that we securely pack & ship our products. In the unlikely event that your product is received damaged, please contact us by email, found on the contact us page, as soon as possible, including a photo of the damage. We will deal with the problem immediately.
Do you sell spare parts for your clocks?
Yes, we sell the Teakwood Spokes in 3 finishes & 4 sizes;
Hand Waxed Blonde, Medium or Dark & in sizes 19″ , 21″ , 27″ or 30″.
Please visit our Spare Parts section from the main menu.
We also sell our own high quality quartz motors too.
If there is something else that you are looking for then please feel free to contact us by email.
There is a small dent below the number 6 on my starburst clock
The original 1950’s Starburst Clock that I based my design on has exactly the same join in the same place.
This is not a dent & the clock is not damaged. It is a join where the outer ring is joined, every single starburst clock that we make has this same join & it is always under the number 6.
If you are really not happy with this then please do return the clock for a full refund. We will arrange the collection for you & pay for the return shipping.
Please note that all of our clocks are hand made, they are not mass produced on automatic machinery.
How do I attach the wooden rays?
Place your clock face down on a cushion.
Remove the 12 teakwood Rays from the plastic envelope.
Remove the small screw driver from the plastic envelope.
One by one attach the 12 teakwood rays to the short metal spikes of the clock frame.
One by one tighten up the small black grub screws with the screw driver.
Please be careful NOT to over tighten the screws.
Once you have fitted all of the teakwood rays, lift the clock up by the metal parts do not handle the teakwood rays, only hold by the metal spikes
Hang the clock on your wall using the hanging brackets supplied with the clock.
How to care for your Clock, Wall Art or lamps
Caring for your Clocks, Wall Art and lamps is actually quite simple:
For Clocks, Wall Art and lamps use a small amount of spray glass cleaner, use a dry cloth and wipe clean.
For all Starburst Clocks always hold them by the metal frame to avoid damaging the teak wood rays.
It’s as easy as that to keep your products looking fabulous!